FAQ | Dover Holidays

1 - Pricing

1.1 How does Dover Holidays generate its price offers?

All our price offers are manually curated. Upon receiving your request, we contact a wide network of top-rated local DMCs (Destination Management Companies) in the requested region to gather the most competitive rates.

1.2 Do you always guarantee the best price?

While we strive to offer the most competitive pricing, our primary promise is premium after-sales service. Even if we’re not the cheapest, we ensure peace of mind and full support throughout your journey.

1.3 In which currencies are your prices offered?

Our offers are presented in GBP, EUR, USD, or TRY depending on the client’s nationality and preferences. The currency will be clearly indicated in your proposal.

1.4 How long are your offers valid?

Each quote is subject to availability and the release policies of the hotels and service providers. We recommend confirming bookings as soon as possible after receiving a proposal.

1.5 Do you offer instant prices or an online booking tool?

No, all of our offers are tailor-made and prepared manually to ensure accuracy and value. This allows us to compare options from multiple suppliers and deliver the best personalized results.

Frequently Asked Questions

2 - Payment

2.1 How do I make a payment for my booking?

Payments are typically made via bank transfer. Once your reservation is confirmed, you’ll receive an invoice with full payment details and instructions.

2.2 When is the payment required?

Payment is requested during the booking stage. Your reservation is only finalized after the full amount is received.

2.3 What happens after I make the payment?

Once your payment is received, you will be issued an official confirmation letter along with all relevant service details.

2.4 Can I get a refund if I cancel my reservation?

Refund policies vary based on the provider’s release periods. Some bookings may be non-refundable or subject to cancellation fees. These terms will always be communicated to you before finalizing your reservation.

2.5 Who receives my payment?

All payments are made directly to reputable and authorized DMCs (Destination Management Companies) that Dover Holidays partners with, ensuring a secure and trustworthy transaction.

3 - Yachting

3.1 Who operates the yacht services you offer?

We collaborate only with highly reputable and experienced yacht providers known for their exceptional guest satisfaction and premium service standards.

3.2 What kind of yachts are available in your portfolio?

Our portfolio includes handpicked yachts that meet the highest standards of comfort, safety, and crew expertise. Each yacht is selected based on guest satisfaction ratings and operational excellence.

3.3 What is included in a yacht service package?

Each package is meticulously curated and can include transfers, onboard catering, preferred beverages, and tailored extras—all according to your specific requests.

3.4 Will the same yacht provider handle every location?

Not necessarily. The yacht service provider may vary depending on your chosen destination to ensure the best local expertise and fleet availability.

3.5 Can I customize my yacht experience?

Absolutely. From route planning to onboard meals and special requests, every detail can be personalized to craft your perfect voyage.

4 - Destinations

4.1 Which destinations does Dover currently operate in?

Dover offers services in top destinations such as Antalya, Bodrum, Göcek, Dubai, the Maldives, Thailand, and Bali. Each destination is carefully curated to deliver exceptional experiences.

4.2 What services do you provide in Antalya?

In Antalya, we provide access to over 100 hotels, private transfers, excursions, and a wide network of local partners, ensuring seamless travel from start to finish.

4.3 What’s included in your Bodrum service?

In Bodrum, we offer hotel reservations, ground transfers, and luxury yacht services—including private charters and coastal excursions.

4.4 Do you operate in Göcek as well?

Yes. In Göcek, we specialize in hotel bookings, private transfers, luxury yacht rentals, and tailor-made blue cruise programs.

4.5 Can Dover assist with trips to destinations outside of Türkiye?

Absolutely. We partner with reliable DMCs and agencies to offer full-service travel packages to destinations such as Dubai, the Maldives, Bali, and Thailand.

4.6 What services are included for Dubai?

We provide visa services, hotel reservations (100+ options), private yacht charters, city tours, and all necessary transfers in Dubai.

4.7 Do you offer ready-made or tailor-made holiday packages for Asia-Pacific destinations?

We provide tailor-made packages to Asia-Pacific destinations like the Maldives, Thailand, and Bali in collaboration with our trusted international partners.

4.8 Can I combine multiple destinations into one itinerary?

Yes! Our team can design multi-stop itineraries including various destinations within Türkiye or abroad, fully adapted to your timeline and preferences.

5 - Visa

5.1 Do I need a visa to travel to Türkiye?

Most nationalities do not require a visa for Türkiye. You can verify visa requirements based on your nationality at www.mfa.gov.tr

5.2 Where can I check if my country requires a visa for Türkiye?

The most reliable source for up-to-date visa information is the official website of the Turkish Ministry of Foreign Affairs: www.mfa.gov.tr

5.3 Is a visa available upon arrival in Türkiye?

Yes, citizens of eligible countries may obtain a visa on arrival in Türkiye. Please check the specific conditions on mfa.gov.tr

5.4 Do you provide visa services for other destinations?

Yes. For travelers to Dubai, we offer visa assistance services through our trusted local partners.

5.5 How long does it take to process a Dubai visa?

Once all required documents are submitted, Dubai visas are typically processed within 24 to 48 hours via our authorized intermediaries.

5.6 Can Dover guarantee visa approval?

While we facilitate the process with experienced partners, visa approval is always subject to the decision of the issuing authorities.

6 - Network

6.1 What kind of global network does Dover Holidays work with?

Dover collaborates with a wide range of internationally recognized Destination Management Companies (DMCs), luxury travel providers, and local experts to deliver high-quality services across all destinations.

6.2 How do you choose your partners?

We only work with companies that meet our strict criteria for reliability, service quality, customer satisfaction, and legal compliance. Each partner is vetted through performance reviews and guest feedback.

6.3 Are your DMC partners licensed and reliable?

Yes. All our partners are officially licensed, experienced, and well-established within their respective regions. We prioritize companies known for their transparency, safety standards, and professionalism.

6.4 Can Dover provide support even if the final service is delivered by a local partner?

Absolutely. Dover remains your main point of contact at every step. Even when local partners deliver the service, we oversee the operation to ensure it meets our standards and your expectations.

6.5 Are all your services available in-house or are some outsourced?

While many core services are arranged directly by the Dover team, we also collaborate with top-tier providers for yacht charters, excursions, and visas—ensuring flexibility and best-in-class offerings.

6.6 What happens if a problem occurs with a local partner?

In case of any issue, our customer care team steps in immediately to resolve the matter. Your satisfaction is our top priority, regardless of which partner is delivering the service.

7 - T-Made Services

7.1 What does a “tailor-made” service mean at Dover Holidays?

It means every journey is fully customized to your preferences—from destinations and hotels to transportation, activities, and even your favorite bottle of wine on board. No two itineraries are the same.

7.2 How do you understand what the guest wants?

We start with a detailed consultation to understand your travel goals, lifestyle, budget, and expectations. Then, our team designs a personalized plan, refining it with your feedback until it’s perfect.

7.3 Can you accommodate special occasions like honeymoons, proposals, or anniversaries?

Absolutely. We specialize in designing unforgettable moments, whether it's a candlelit dinner on a yacht, a helicopter arrival, or a private beach picnic. Just share your vision—we’ll make it happen.

7.4 How flexible is the planning process?

Our planning is highly flexible. Changes to the itinerary, accommodations, or add-on experiences can be made before final confirmation, and we always try to accommodate last-minute requests.

7.5 Do tailor-made services cost more than standard packages?

Not necessarily. While they can include premium experiences, we tailor every element to your budget. Our goal is value-driven personalization, not overpriced for the sake of it.

7.6 Who will be my point of contact throughout the planning?

You’ll have a dedicated Dover consultant who stays with you from planning to post-travel follow-up, ensuring seamless coordination and 24/7 support during your trip.

8 - Reservations

8.1 How do I make a reservation with Dover Holidays?

You can contact us directly via email or WhatsApp. Once we receive your request, our consultants will prepare a tailor-made offer within 24 hours.

8.2 How long does it take to receive a confirmation?

Once payment is received and the availability is secured with the supplier, your confirmation letter is issued—usually within the same business day.

8.3 Can I make a last-minute booking?

Yes, last-minute bookings are accepted depending on availability. We recommend reaching out to us directly for urgent travel plans.

8.4 Will I receive a written itinerary and confirmation?

Absolutely. A full itinerary and confirmation document will be provided after payment, including details of accommodation, transfers, excursions, and emergency contact info.

8.5 Can I modify or cancel my reservation?

Yes, depending on the supplier’s release and cancellation policies. Terms will always be shared before your booking is confirmed.

9 - Transportation

9.1 What types of transfer services do you offer?

We offer private or shared transfers, VIP chauffeur service, and group transportation with brand new vehicles, covering airport-hotel, inter-city, and marina routes.

9.2 Are the drivers licensed and experienced?

Yes, all drivers are licensed, professional, and selected from trusted partners for their experience and reliability.

9.3 Is the vehicle type customizable?

Of course. You can choose from economy sedans to luxury SUVs, minivans, or premium buses based on your comfort and group size.

9.4 How will I find my driver at the airport?

Your driver will be waiting at the arrival gate with a name sign. You will also receive their contact details in advance.

9.5 Do you offer child seats or accessibility options?

Yes, child seats and accessible vehicles can be arranged upon request.

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